AGI per AE

Read the account books next to this number this week: who is carrying how many accounts, and which at-risk items sit with the most loaded seats. The team surface carries the books.

The ratio locates pressure but cannot place it: it is an average over the account team, and an overloaded director next to a coordinator with room reads the same as four balanced books. The books say where the load actually sits, and the movement above says whether the pressure is new income or a thinner team.

This closes no measured driver above, and does not claim to.

Staff the account team against target $400K to $500K, which is where this reading of $456k sits against today. When income per seat runs past the top of that band and stays there, that is the hiring signal, taken before retention pays for the delay.

The band exists because both directions cost money. Under it, account management is overstaffed for the book. Over it, seats are stretched, at-risk accounts wait, and the damage lands in retention two quarters later, where it is far more expensive than a hire. Treating the band as a staffing rule rather than a scoreboard is the structural fix.

This closes no measured driver above, and does not claim to.

A ratio left above its band means every account seat stays stretched: touchpoints slip, quiet accounts stay quiet, and renewal conversations start late. None of that appears on this tile. Where this lands is not this tile. It is Client retention reads 83% against floor 80%, which it is inside. It is inside its band today, which is what holding this position is currently buying you. Stretched account books do not fail on this tile. Touchpoints slip, quiet accounts stay quiet, renewal conversations start late, and the cost lands in retention, where it reads as a client-side surprise and was a staffing decision nobody made on time.